NYC Department of Environmental Protection Taps Dynamics 365 for Transformation Initiative

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Each day, the New York City Department of Environmental Protection provides about a billion gallons of high quality drinking water to nearly 10 million residents, about half the population of the city. 

In 2019, the department began a major digital transformation initiative to modernize the technology that powered its customer information and billing systems. 

They chose Microsoft Dynamics 365 Finance, Dynamics 365 Supply Chain Management, and UMAX from Itineris. The move has been transformative for both customers and employees. 

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